If the firmness of the latex is not right for you, please read our Buy and Try page.
We do not accept returns on any products.
We ARE here to answer any questions you have and to offer ideas to help you make a confident choice before you purchase an item. Feel free to contact us if we could help your decision making process.
However, we will offer an exception to the rule. If you are not able to use the product due to a health reason, such as previously undiscovered allergy or a smell sensitivity, we will take the product back. If you merely changed your mind about the purchase or would rather spend the money you committed here elsewhere, sorry, the rule applies then.
To inquire about a return, contact us and we will send you a prepaid shipping label via USPS. We will then refund your account the purchase price minus the cost of shipping the product back to us, which may be more or less than the original flat rate shipping cost.
Highly recommend ‘not’ adding firmer foam to the chipped latex blend. No matter how much of the material I remove, the pillow is too stiff: not soft enough. I do like latex, but I do not like whatever blend you concocted in the chipped latex kit.