If your question isn’t answered here or in the product guide section, feel free contact us.

Q. Do you offer curbside pickup?
Q. What is the average turn around on an order?
Q. What is your shipping policy?
Q. What is the lifespan of your parts?
Q. What is your warranty?
Q. What of these products do you make yourself?
Q. Tell me about your organic certificates.
Q. Your articles on wool suggest wool is a great fiber.  Why don’t you make your ticking out of wool fabric?
Q. When you say Chemical-Free bedding parts, what does that mean?
Q. Do you have any wholesale rates? Could you make our company a product for resale?

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Q. Do you offer curbside pickup?
A. Yes (In Person Pickup) and No (Curbside). You are welcome to come to our workroom/showroom in Brooklyn Park, MN to pickup up any sewn good such as ticking, and pillow kits, pillow fills and Fabrics. Please knock (door is always locked) and we will greet you and your items will be bagged and ready for you.

In Person pickups must be scheduled.

  1. Let us know that you want to pickup in the Order Notes box on the Checkout page.
  2. You will receive an email when your product is ready.
  3. Schedule a time to pickup. Address is 7600 Boone Ave. Suite 80, Brooklyn Park, MN 55428
  4. Any shipping charges you may have paid will be refunded when your items are picked up.

Q. What is the average turn around on an order?
A. 1-4 weeks, depending on what you order. Pillow Kits and loose fills generally ship out within a week of ordering date. Natural Latex slabs and sewn pieces like ticking ship around the two week mark. Custom work can take up to 4 weeks to ship.  Please keep in mind, while we often keep these timetables, these estimates are just generalities. If your product has not arrived by the hopeful date, it is still coming and has not been forgotten.

Q. What is your shipping policy?
A. Our items process for up to 3 weeks and then ship out.
Flat rate, shared shipping is available to continental US customers.  Canadian and other international customers will need to contact us with an address to get a shipping estimate.

Shared shipping means that some of the shipping costs we will share with you as you probably don’t want to pay $70 shipping per piece of natural latex coming your way.

Click here to see the chart with the flat rate shipping charged per item.

Items may ship from different locations.  This means that multiple items may arrive at your house at different times and with individual tracking numbers.  An email will be sent your way with a tracking number as soon the shipment is processed.

Q. What is the lifespan of your parts?
A. To read in depth about any of our parts, visit the Of Interest. However, in brief here are the stats:

  • Natural Latex – 20-30 years
  • Wool – forever, until the moths eat it. It may want to be relofted every 8 years or so.
  • Shredded Natural Latex – 15 years. It will slowly harden, but won’t crumble much.
  • Millet Hulls – Quite a while. The best grades of hulls are shipped overseas, so while there are some that never break down, I think it would be safe to say 5 years or more.
  • Kapok Fiber – After 1 year of use, the fibers in a pillow will turn into smallish balls, a little larger than wooly bolas.  This is why we include more fill in the pillow kits than you will initially need. Otherwise, they have no limit to their lifespan.

Q. What is your warranty?
A. To read it in depth, visit our Warranty link at the bottom of the page.  In brief:

  • Natural Latex – 15 years
  • Sewing Work – 5 years

Q. What of these products do you make yourself?
A. We sew all our fabric goods including tickings, pillow liners and cases and any custom jobs you send our way.

Q. Tell me about your organic certificates.
A. In our shop, organic is certified organic. We are terribly honest and do not declare something organic if it is not. We also believe in the natural goodness of plants and animals so we offer some products that are simply natural such as our small farm wool and our kapok pillow fill. By the way, despite what you see on Amazon, there is no one who produces organic kapok for sale by the lb. It all is natural.

Whether fabric or latex, the certification certifies that the product and the warehouse are certified at the time that we bought the product. They are actually transaction certifications, ceritfying the purchase date, rather than the life of the product. Certifications are required to be renewed for every new product run and fairly often we haven’t sold out of our current product before the certificate expires. The product remains as organic as it was when we bought it even if its manufacturer’s certificate has moved on to the next batch and we haven’t posted the new certificate because we haven’t restocked the product. While we will keep updating the certificates, do note that our product is certified even when our supply room is waiting for new stock.

See our certifications below.

Q. Your articles on wool suggest wool is a great fiber.  Why don’t you make your ticking out of wool fabric?
A. Wool is an excellent and very versatile fiber.  If you know of a source for 90″ wool fabric who is willing to talk about where their wool comes from, let us know and we’ll get sewing.

Q. When you say Chemical-Free bedding parts, what does that mean?
A. “Chemical-Free” means three things:

  • No chemicals have been used in the growing or processing of the materials (i.e. wool, cotton).
  • Every chemical we can choose to leave out of the processing of our products we do. Natural latex does require chemicals to create the foam; however in the end, natural latex is 96% rubber and most of the chemicals are burned up.
  • In the emission tests performed by OekoTex (on the latex and cotton) nothing of worthy consideration shows up.

Q. Do you have any wholesale rates? Could you make our company a product for resale?
A. Yes, most definitely. Please see our wholesale page for a full list of service offered.

24 thoughts on “FAQ

  1. If I have a latex bed with a wool topper should a put anything between the mattress and the topper and what is the best layer to place over the topper?

    1. A wool topper usually sits right underneath the sheets so that you can feel its comfort clearly. Covering it with a waterproof barrier is certainly an option, but it would diminish the fluffy feel of the wool. Your latex will stay the cleanest if it is wrapped in ticking. Other than that ticking, nothing is needed between it and the mattress. Latex doesn’t mind wool at all; in fact they work well together as they are both very flexible.

  2. How much wool would I need to wrap around the whole 12″ king mattress? To wrap the wool around a 12″ king mattress what size cover would I need?

    1. Our wool batts come in 66″ x 88″ sheets. If you want a surrounding wrap, one fits the top of a king, with a little stretching and another would fit the bottom of the king. The wrap will help protect the latex from sunlight, changing temperatures, and filter out some air, thus prolonging its life. If you want the wool for comfort instead of protection, layer no more than 2 batts on top of the latex. The wool will absorb the bounce of the latex and make it feel soft without the squish. While the wool does not need extra room in the ticking as it can be smashed in there, if you want to feel the wool in the end product, allow 1/2″ per layer of wool. A wrap of wool is two layers (top and bottom) and would add 1″ to your ticking. The ticking will not fit tightly with this room but still will be snug.

  3. My husband and I live in our camper full time and currently have a destroyed three quarter mattress. We hurt constantly and have a combined weight of perhaps 340 lbs. The frame is 48 inch x 75 inch and we spend all our time working outside in the Florida sun on a construction crew. We were told to inquire with a company like yours for a cheaper alternative to a replacement mattress (ballparking around $250) and *maybe* comfortable. Please advise 🙂

    1. Hello Brittany,
      We would be happy to help you create a mattress for your camper. We have latex in our RV and it makes all the difference in sleeping!

      At 340 lbs, you will want at least 12 inches for an entire mattress, depending on the firmnesses you choose. Though since we sell everything in pieces, if you want to buy a piece of latex for a topper, that would totally be an option and then you can eventually add it in as part of your mattress.

      We also have no trouble sewing curves or corners in case your camper needs it.

      However, we will not be able to come close to the $250 price. We work with organic materials that have a long life span, thus a price to fit their quality.

  4. Do you happen to do natural wool blanket repairs? I have a king size blanket (not from you) that has a tear that I really want to get fixed even if it means trimming an entire side of the blanket.

    1. Perhaps we do. I’m not sure. If the repair is as simple as trimming down a side of blanket, then we can definitely do that for you. If you send us a few pictures of what needs repairing we could better assess what we are able to do and how much we need to charge. Email sewingstudio@diynaturalbedding.com.

  5. Hi there, Have enjoyed looking at your website and what you do. We are currently looking for a new bed and love the concept of all natural ingredients.
    Big question, would you ship a King size bed and pillows to New Zealand???

    1. We would happily ship to New Zealand if you decide the shipping quote we get you is worth paying. Let me know what you want to purchase and I can get you a quote. Customerservice@diynaturalbedding.com

  6. Hi, I’m thinking about customizing my own pillows and experimenting with different fills. What would your opinion be with a fill that’s made from shredded latex, kapok, and wool all in one?

    1. Make the cocktail! The search for the perfect pillow can be evasive so if you think of a way to find comfort, do it! Perhaps though, you might want to start with just two fills to see if they fit the bill because once combined, the fills will not separate.

  7. How many lbs. it will take to wrap a double and a queen bed; also, how many lbs. it would take to make a single duvet and a double duvet.

    We also have a camper.

    1. Our Queen Wool Wrap is 138″ or 3.7 yards. It will weigh about 6.66 lbs.
      Our Twin or single sized wool comforters, we sell with 2-4 lbs of wool, your choice. If you are making your own, you could choose one or two layers of wool, either half or all of the wrap’s length.
      Our Full/Queen or double sized wool comforters, we sell with 3-5 lbs of wool, your choice.

      We are happy to worth with campers, RV’s, tiny homes, you name it. Custom work is our game!

  8. Hi, I just found your site. Thank you for all this helpful information. I am 114 lbs and husband is currently closer to 280 (same height). I am a back and side sleeper with lots of spinal pain and he is side sleeper. Is it possible to build a bed comfortable for both of us? Queen is all that will fit. Also, I am afraid latex will have an odor. Would it be similar to odor in a tire store or shoe section in a box store? I could not tolerate that Thank you for your help!

    1. Glad we can help!

      Yes! We definitely can help you build a bed that can give both of your comfort. Since he will need a minimum of 9″, much more likely 12″ of latex to be comfortable, you will find that you will only feel the top 2, maybe three layers, depending on their softness. The softer the mattress you create, the deeper the layers will need to be to give you enough depth so that you don’t sink completely through.

      Most people do not notice the odor of latex, though it does have a slight one, like all natural things. If you are sensitive to smells, you may notice it. It is not as strong as a tire store or a shoe store in a single bed quantity. A warehouse would smell as strong, though not the same smells. We are happy to send you samples of the latex if you would to test it out before purchase. Email me your address and we can get them in the mail for you: customerservice@diynaturalbedding.com

  9. I love your website and am so grateful to have found you! I’m a bit of a complex needs person at at the moment. I need to have a cooling comforter to replace my old, synthetic one ( I’m post cancer detoxing my bedroom!), but am stuck between ordering wool bolus or batting. I’d simply order your wool comforter but I have found sateen to be smooth and lovely, but not as breathable as percale and my post cancer treatment night hot flashes are no joke! I was thinking of using organic percale fabric and ordering the wool from you. Would bolus or batting be more breathable? Thanks!

    1. Wool batting would be easier to make a comforter of than woolly bolus just due to its sheet like construction vs the bolus loose fill nature. You certainly can use either but the bolus will need a baffled sort of construction, stitching squares through the fabric to create pockets to keep the bolus from shifting all apart. You would find the batting much smoother and easier to work with. If you source a percale, we are happy to use it to sew you up a comforter if you want one with batting. Contact us to get yardage requirements, customerservice@diynaturalbedding.com

  10. Hello,

    On your website for the organic latex slabs, you say “Its twenty to thirty year lifespan is enabled by the 96% of latex in the finished product. ” What is the other 4% material in the slabs?

    Thank you!

      • Organic Latex Rubber 96%
      • Zinc Oxide 2%
      • Fatty Acid Soaps 1%
      • Sulfur 1%
      • Sodium 1%

      That information is also included in the Organic vs. Natural Latex post here.

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