Knit Ticking- replacement 38x75x3- shipping costs

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Description

Customer will return knit ticking that she received and is requesting for a replacement that measures 38x75x3 instead.
I recently purchased a 3” twin knit ticking. Unfortunately, I can not use it. It only measures just shy of 69”x 33”.  I know it is stretchy but there is no way it can stretch to the twin measurements on your website for a typical twin. I can not say that I measured it before I washed and dried it but it was supposed to be pre washed with no shrinkage, right? It appears to have shrunk. I would really like a knit ticking that measures 3”x38”x75” after it is washed and dried. So I am requesting a new ticking meeting the 3”x38”x75” measurements after it is washed and dried. If you need me to return this one that is fine but I really need it to be arranged for “pick up” as I am avoiding as many places as I can due to Coronavirus pandemic. Please advise. Thank you.

International customers, please contact us for a shipping quote.

We will email you a tracking number when your package ships.

We are a custom shop.  Everything is sewn and selected just for you.  We do not keep warehouses full of product (except for latex) but instead we make each product per order. This practice lets us stay small and be able to personalize each order. That also means that there is a processing time on your products.

Many of our items ship separately from other items. Please note the following table below to detail when your purchases may arrive. Each will ship after their processing time.

CATEGORY ITEMS PROCESSING TIME
Fabric Goods tickings, puddle pads, and fabric 2 weeks
Latex Slabs 2 weeks
Pillow Supplies, Wool & Clearance pillow kits; loose fills i.e. millet hulls, wool batting; wool flake; pillow cases 1 week
Quilted Ticking 2 weeks
Wool toppers, comforters, wool flake 2-3 weeks

Please keep in mind, while we often keep these timetables, these estimates are generalities. If your product has not arrived by the hopeful date, be assured it is still coming and has not been forgotten.