If your question isn’t answered here or in the product guide section, feel free contact us.
Q. Do you offer curbside pickup?
Q. What is the average turn around on an order?
Q. What is your shipping policy?
Q. What is the lifespan of your parts?
Q. What is your warranty?
Q. What of these products do you make yourself?
Q. Tell me about your organic certificates.
Q. Your articles on wool suggest wool is a great fiber. Why don’t you make your ticking out of wool fabric?
Q. When you say Chemical-Free bedding parts, what does that mean?
Q. Do you have any wholesale rates? Could you make our company a product for resale?
Q. Do you offer curbside pickup?
A. Yes (In Person Pickup) and No (Curbside). You are welcome to come to our workroom/showroom in Brooklyn Park, MN to pickup up any sewn good such as ticking, and pillow kits, pillow fills and Fabrics. Please knock (door is always locked) and we will greet you and your items will be bagged and ready for you.
In Person pickups must be scheduled.
- Let us know that you want to pickup in the Order Notes box on the Checkout page.
- You will receive an email when your product is ready.
- Schedule a time to pickup. Address is 7600 Boone Ave. Suite 80, Brooklyn Park, MN 55428
- Any shipping charges you may have paid will be refunded when your items are picked up.
Q. What is the average turn around on an order?
A. 1-4 weeks, depending on what you order. Pillow Kits and loose fills generally ship out within a week of ordering date. Natural Latex slabs and sewn pieces like ticking ship around the two week mark. Custom work can take up to 4 weeks to ship. Please keep in mind, while we often keep these timetables, these estimates are just generalities. If your product has not arrived by the hopeful date, it is still coming and has not been forgotten.
Q. What is your shipping policy?
A. Our items process for up to 3 weeks and then ship out.
Flat rate, shared shipping is available to continental US customers. Canadian and other international customers will need to contact us with an address to get a shipping estimate.
Shared shipping means that some of the shipping costs we will share with you as you probably don’t want to pay $70 shipping per piece of natural latex coming your way.
Click here to see the chart with the flat rate shipping charged per item.
Items may ship from different locations. This means that multiple items may arrive at your house at different times and with individual tracking numbers. An email will be sent your way with a tracking number as soon the shipment is processed.
Q. What is the lifespan of your parts?
A. To read in depth about any of our parts, visit the Of Interest. However, in brief here are the stats:
- Natural Latex – 20-30 years
- Wool – forever, until the moths eat it. It may want to be relofted every 8 years or so.
- Shredded Natural Latex – 15 years. It will slowly harden, but won’t crumble much.
- Millet Hulls – Quite a while. The best grades of hulls are shipped overseas, so while there are some that never break down, I think it would be safe to say 5 years or more.
- Kapok Fiber – After 1 year of use, the fibers in a pillow will turn into smallish balls, a little larger than wooly bolas. This is why we include more fill in the pillow kits than you will initially need. Otherwise, they have no limit to their lifespan.
Q. What is your warranty?
A. To read it in depth, visit our Warranty link at the bottom of the page. In brief:
Q. What of these products do you make yourself?
A. We sew all our fabric goods including tickings, pillow liners and cases and any custom jobs you send our way.
Q. Tell me about your organic certificates.
A. In our shop, organic is certified organic. We are terribly honest and do not declare something organic if it is not. We also believe in the natural goodness of plants and animals so we offer some products that are simply natural such as our small farm wool and our kapok pillow fill. By the way, despite what you see on Amazon, there is no one who produces organic kapok for sale by the lb. It all is natural.
Whether fabric or latex, the certification certifies that the product and the warehouse are certified at the time that we bought the product. They are actually transaction certifications, ceritfying the purchase date, rather than the life of the product. Certifications are required to be renewed for every new product run and fairly often we haven’t sold out of our current product before the certificate expires. The product remains as organic as it was when we bought it even if its manufacturer’s certificate has moved on to the next batch and we haven’t posted the new certificate because we haven’t restocked the product. While we will keep updating the certificates, do note that our product is certified even when our supply room is waiting for new stock.
See our certifications below.
- Organic Latex, custom cut
- Organic Latex, slab
- Organic Latex, shredded
- Organic Wool Felt for Puddle Pad
- All Organic Fabrics
- Organic Cotton Batting
Q. Your articles on wool suggest wool is a great fiber. Why don’t you make your ticking out of wool fabric?
A. Wool is an excellent and very versatile fiber. If you know of a source for 90″ wool fabric who is willing to talk about where their wool comes from, let us know and we’ll get sewing.
Q. When you say Chemical-Free bedding parts, what does that mean?
A. “Chemical-Free” means three things:
- No chemicals have been used in the growing or processing of the materials (i.e. wool, cotton).
- Every chemical we can choose to leave out of the processing of our products we do. Natural latex does require chemicals to create the foam; however in the end, natural latex is 96% rubber and most of the chemicals are burned up.
- In the emission tests performed by OekoTex (on the latex and cotton) nothing of worthy consideration shows up.
Q. Do you have any wholesale rates? Could you make our company a product for resale?
A. Yes, most definitely. Please see our wholesale page for a full list of service offered.